ep333 Privacy Policy — Your Data, Your Rights

When you create an ep333 account, we collect the personal information you provide in the registration form. This includes your full name, date of birth, residential address, email address, and mobile phone number. This information is required to create and administer your account, to verify that you meet the minimum age requirement of 21 years, and to enable communication between you and ep333 regarding your account, transactions, and promotions.

As part of the KYC verification process required before withdrawal approval, ep333 collects copies of government-issued identity documents (such as a national identity card or passport), proof of address documentation, and in some circumstances, documentation evidencing the source of funds used for deposits. This data is used solely for identity verification, fraud prevention, and compliance with anti-money laundering obligations. KYC documents are stored securely and are not used for any purpose other than those described in this Policy.

When you access the ep333 platform, our systems automatically collect certain technical information about your device and session. This includes your IP address, device type and operating system, browser type and version, pages visited, time and duration of visits, and game activity logs. This information is used to maintain platform security, detect fraudulent or unusual activity, improve the user experience, and comply with our legal and regulatory obligations. It is not used to identify individual users for direct marketing purposes without their prior consent.

The primary use of the personal data you provide at registration is to create and manage your ep333 account, to process deposits and withdrawals through your chosen payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard), to verify your identity and age as part of the KYC process, to apply and administer bonuses and promotions to your account, and to provide customer support in response to your queries and requests. Without this data, ep333 cannot provide you with a functioning account or process financial transactions on your behalf.

ep333 uses technical and account data to monitor for suspicious activity, detect and prevent fraud, enforce the Terms and Conditions, and comply with anti-money laundering legislation and any other applicable legal or regulatory requirements. Where required by law or by order of a competent authority, ep333 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts. Such disclosures will only be made to the extent required by law and will be conducted in a manner that minimises the scope of disclosure.

With your consent, ep333 may use your contact details to send you information about new games, promotions, seasonal offers, and platform updates that may be of interest to you. You may opt out of receiving marketing communications at any time by contacting customer support or by using the unsubscribe function in any promotional email you receive from us. Opting out of marketing communications does not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, or account security alerts, which are sent as part of the account service.

ep333 works with a number of trusted third-party service providers and technology partners who assist in delivering the platform and its services. These include payment processing providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard), game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi), identity verification and KYC processing services, cloud infrastructure and data hosting providers, and customer support software providers. Each of these partners is contractually required to process personal data only for the specific purposes for which it was shared, in accordance with data protection obligations equivalent to those set out in this Policy.

ep333 may disclose personal data to law enforcement agencies, regulatory authorities, courts, or other competent authorities where required to do so by applicable law, by court order, or in connection with legal proceedings. We may also disclose data where necessary to establish, exercise, or defend legal rights or claims. In all such cases, disclosure will be limited to the minimum information necessary to satisfy the legal or regulatory requirement. We will, where permitted by law, notify affected users of such disclosures.

Essential cookies are required for the basic operation of the ep333 platform. They enable functions such as session authentication, maintaining your logged-in state, and remembering security settings. These cookies cannot be disabled without affecting the functionality of your account. Functional cookies are used to remember your preferences such as language settings and to provide an improved user experience. They do not track your activity across other websites.

ep333 uses analytics cookies to understand how users interact with the platform in aggregate. This data helps us identify which pages and features are most useful, where users encounter difficulties, and how we can improve the platform over time. Analytics cookies collect anonymised data and do not identify individual users. You may opt out of analytics cookies through your browser settings without affecting your ability to use the core platform features.

All data transmitted between your device and the ep333 platform is protected using 256-bit SSL (Secure Socket Layer) encryption. Account access is protected by password authentication, and we recommend that users enable any additional security features available in their account settings. Our servers are hosted in secure data centre environments with physical and logical access controls. Staff who have access to personal data are subject to confidentiality obligations and receive appropriate data protection training. Despite these measures, no online platform can guarantee absolute security; users are responsible for keeping their own login credentials secure.

ep333 retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, including for the purposes of providing your account services, complying with legal and regulatory obligations, and resolving disputes. Account data and transaction records are retained for a minimum period required by applicable law and anti-money laundering regulations even after account closure. After the applicable retention period has expired, personal data is securely deleted or anonymised. If you request deletion of your data before the retention period has expired, we will action your request to the extent permitted by our legal obligations.

You have the right to request a copy of the personal data that ep333 holds about you. Requests for data access should be made in writing to our customer support team. We will respond to access requests within a reasonable timeframe and will provide the data in a structured, commonly used format. We may ask you to verify your identity before processing an access request to ensure that data is disclosed only to the account holder to whom it relates.

You have the right to request that ep333 correct any personal data we hold about you that is inaccurate or incomplete. If you become aware that any of the information in your account is incorrect, you should contact customer support to request a correction. Corrections to identity documents and KYC data may require the submission of updated documentation to verify the amended information.

You have the right to request that ep333 delete personal data we hold about you in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to our legal obligations to retain certain categories of data (such as transaction records required under anti-money laundering law). Where we are unable to fully action an erasure request due to legal retention obligations, we will inform you of the data that must be retained and the reason for retention.